What Would Your Law Firm Be Like If It Had Zappos Core Values

Developing the Next Generation of Rainmakers What Would Your Law Firm Be Like if it Had Zappos Core Values? I am typing this while on an airplane reading Zappos founder Tony Hseih’s book Delivering Happiness: A Path to Profits, Passion, and Purpose on my Kindle. I have reached the part where he discusses Zappos 10 core values. They are: Does your law firm have core values? Are they written down? Do lawyers and staff in your firm live those core values? Are your lawyers and staff rewarded based on those core values? Is your firm able to tell a story of delivering WOW to a client through service? What can you do to improve and deliver WOW to your clients and colleagues? I practiced law for 37 years developing a national construction law practice representing some of the top highway and transportation construction contractors in the US.